Digitalization program of the Internal Affairs system 2022-2025
Extract from the Program of strengthening the trust and security of the society by means of professional training, incorruptibility and digitization in the Internal Affairs system for 2022-2025
Annex 1 to Government Decision No. 947 of 12-28-2022
List of tasks directly related to IT
I. INTRODUCTION
The program will contribute to the implementation of the provisions of the Association Agreement between the Republic of Moldova, on the one hand, and the European Union (hereinafter referred to as the EU) and the European Atomic Energy Community and their member states, on the other hand, signed on June 27, 2014 in Brussels, and namely: ensuring respect for human rights and fundamental freedoms; preventing and combating corruption and other illegal activities; encouraging and promoting the implementation of information technology and communications (hereinafter referred to as ITC) tools for better management, training and use of the distance learning platform; development of digital content; improving the level of security of personal data and protecting confidentiality in the field of electronic communications; creating a corps of professional public servants based on the principle of managerial responsibility and the effective delegation of authority, as well as recruitment, training, evaluation and compensation carried out on the basis of fairness and transparency.
The program covers part of the elements established in the National Development Strategy “European Moldova 2030” (hereinafter referred to as the NDS “European Moldova 2030”), in particular those related to: formal employment, provision of vocational training, development of skills and professional employability potential, essential reducing corruption and bribery in all its forms, increasing the efficiency, accountability and transparency of institutions and ensuring open, participatory and representative decision-making at all levels.
At the same time, the use of the field of information technology and communications by police officers is aimed at modernizing and improving law enforcement processes and practices at the operational and managerial levels in order to ensure direct and indirect benefits for citizens, foreigners coming to the Republic of Moldova and for the business environment.
The introduction of a future system of ITC services for bodies subordinate to the Ministry of Internal Affairs will create opportunities for innovation and development at the institutional level, maximizing the use of data and government services provided to citizens.
Constant changes in society, the complexity of the areas of activity of the Ministry of Internal Affairs, recognition and adherence to European legal and human values require the modernization of procedures for the recruitment and training of specialists not only in legal (legal) but also in other areas, such as: firefighters and rescuers, border police , specialists in the field of civil and public security, specialists in specific areas of forensics or information technology.
The program was developed as part of a collaboration process that involved representatives of specialized anti-corruption units, representatives of units in the field of professional training of ITC SVD specialists, as well as experts from the non-governmental environment. The successful implementation of the Program directly depends on the proper cooperation and reform actions promoted by the main actors in the field of preventing and combating corruption, namely the National Anti-Corruption Center, the National Integrity Authority, the Anti-Corruption Prosecutor’s Office and other institutions, a priority which is the fight against corruption; in the field of education and research – the Ministry of Education and Research, the National Agency for Quality Assurance in Education and Scientific Research, the National Agency for Research and Development; in the field of digitization – by the Electronic Governance Agency, the Information Technology and Cyber Security Service and the Public Services Agency.
2.4. Digitalization
The need to change the current situation also extends to the implementation of information systems in the field of internal affairs, which is due to international obligations and government priorities, including requirements for ensuring public order and security, combating crime, managing the epidemiological situation, migration and ensuring the quality of government services provided. services.
Opportunities for development in the field of internal affairs in terms of the use of information systems are now more accessible due to the government policy of introducing the concept of open management, the application of best practices of the government cloud platform and other government services on the platform, as well as their interaction through the interoperability platform (MConnect).
These services make it possible to develop information systems used by law enforcement agencies and departments in the field of internal affairs, including through the creation of specialized information solutions based on the experience of similar authorities from abroad.
Taking advantage of these opportunities and obtaining results in the shortest possible time will contribute to the linear and continuous development of the information process with minimal cost and maximum impact.
The ITC infrastructure in the field of internal affairs (LAN, WAN, hardware, software, databases, training and education tools) has a wide field for development.
Despite the fact that the divisions of the Ministry of Internal Affairs have equipment in the field of information technology (hereinafter – IT), at present the material base in the IT segment (computers, servers, peripheral equipment) does not fully meet the need.
Another problem is the stagnation in the development of local networks at the locations of the Ministry of Internal Affairs.
This is explained by a large shortage of specialists in the field of technical and industrial complex at the department level, therefore, the competencies of hired specialists should be expanded, including measures should be taken to motivate specialized personnel in the field of internal affairs technical complex.
At the same time, the financial resources allocated for the ITC sector are insufficient. This fact is noted both at the central level and at the level of territorial divisions.
The development of ITC solutions in the SVD was carried out largely through funds allocated from the state budget, as well as through donor funds. In this process, project continuity was often not ensured, and in the absence of financial support from the state budget during the post-implementation stages, many of the software solutions became unusable and others were stopped.
Some software solutions are used by many law enforcement agencies to generate state information resources owned and/or managed by the Ministry of Internal Affairs (Register of forensic and criminological information, Automated information system for recording offenses, cases of offenses and persons who committed offenses, State Register of Weapons, Register of Traffic -transport accidents), and others – exclusively for internal / institutional needs.
Along with improving some of the sectors already covered by ITC solutions, there is an urgent need to cover other areas of activity in VDS by developing and implementing such ITC solutions and approving the necessary regulatory framework.
To obtain a data architecture that is relevant today, changes in the regulatory framework, including internal regulation, were studied. The impact of the central public administration reform, as well as the reorganizations of the Ministry of Internal Affairs at previous stages, was analyzed on the institutional architecture of the ITC. Administrative reform, simplification of the mechanism for issuing permitting acts, implementation of “single window” solutions, amendments to the Criminal Code of the Republic of Moldova No. 985/2002 and the Code of Offenses of the Republic of Moldova No. 218/2008 are just some of the factors that influenced the data architecture Ministry of Internal Affairs.
As a result of the analysis, the need was established to expand the use of some existing common applications (Automated information system “Register of forensic and criminological information”, Automated information system for recording offenses, cases of offenses and persons who committed offenses”, Automated information-integrated system “Migration and Asylum” “, Integrated Information System of the Border Police), as well as the introduction / expansion of new platform applications at the level of the Ministry of Internal Affairs (for example, Automated information system “Fingerprint Register”, Information system intended for the Operational Coordination Center, Automated information system “State Weapons Register” in the new option). This also made it possible to replace traditional streams with digital ones.
Another significant part of the data was obtained through the use of some specialized information systems, and this data was then integrated into other flows, activities and information systems. The lack of interoperability between various information resources leads to situations where critical information is available only in visualization mode and then manually entered into another information system (for example, when filling out data in the IIS BMU).
For activities related to management and centralized management of the architecture of applications and equipment of the ITC of the Ministry of Internal Affairs, the need was established to introduce some tools and procedures for unified accounting of the life cycle of components at the level of the ITC architecture, other than accounting.
An analysis of the level of implementation in the previous period of planned projects for transforming the ITC of the Ministry of Internal Affairs established that each project relates to one area of intervention: processes, people, applications, infrastructure.
Analysis of reports on the execution of external projects shows that large investments in the field of ITC are carried out in most cases through external budget support.
At the Ministry of Internal Affairs, in accordance with the objectives of the National Action Plan for the implementation of the Association Agreement between the Republic of Moldova and the European Union for 2017–2019, approved by Government Decree No. 1472/2016, as well as the Police Development Strategy for 2016–2020, approved by Government Decree No. 587 /2016, tasked with developing a national emergency communications system in the TETRA (Terrestrial Trunked Radio) standard, which is the European standard for professional radio communications.
Thus, in 2017, the project “Ensuring a reliable and effective communication system for operational purposes of the Police” was initiated (provided for in the Policy Matrix, annex to the Funding Agreement CRIS:ENI/2015/038-144 “Support for Police Development”). The overall goal of the project is to ensure national coverage of critical communications services according to Table 1:
Table 1
Critical Communications Service Coverage
| % coverage by mobile terminals | |||
| Entire Republic | District centers | National roads | Police stations |
| 94,23 | 99,85 | 96,57 | 92,91 |
| % coverage by portable terminals | |||
| Entire Republic | District centers | National roads | Police stations |
| 73,63 | 96,21 | 83,51 | 68,02 |
Source: Information provided by the Information Technology Service of the Ministry of Internal Affairs
The implementation of the TETRA project was successfully completed in 2016 through the “Cross Border Infrastructure” project within the framework of the Joint Operational Program Romania – Ukraine – Republic of Moldova 2007–2013, implemented with the support of the European Union. The project involved the creation of a radio relay data transport highway that would ensure the flow of secure information between departments of the Ministry of Internal Affairs (for example, the flow of Border Police data from border crossing points; video flow from thermal imaging cameras).
During 2017–2020, the establishment and integration of 66 base stations and the creation of 56 radio relay links were ensured. For the corresponding activities, it was predominantly chosen to use the infrastructure of the towers owned by the Ministry of Internal Affairs (Cross Border Infrastructure), which, however, does not completely cover the territory of the country. Thus, the infrastructure owned by mobile telephony operators such as Moldtelecom, Orange, Moldcell, as well as the State Enterprise “Radiocomunicații” was also used.
As a result of the implementation of the project, the creation of a single specialized system of the latest generation for critical communications was ensured, which should become the main tool for emergency response services, as well as for other bodies, and the efficiency and quality of services provided to the population, saving human life, will depend on its proper functioning in various risk situations. Thus, the challenge remains to increase the degree of continuous access to automated information systems and electronic communications in the field of internal affairs, to create a secure national critical communications tool accessible to all law enforcement agencies, and to the national protection system, in particular emergency responders.
In the segment of providing public services and managing information systems, the Integrated Nomenclature of Administrative Public Services at the national level currently includes 688 services, of which 62 (9%) are provided by departments of the Ministry of Internal Affairs. Among them, only 13 services are digitized and available online.
At the same time, the single window of permitting acts issued by public institutions of the Republic of Moldova includes 130 licenses, certificates and permits, of which 9 are issued by the Ministry of Internal Affairs (safety and security services, special vehicles and the regime for the use of weapons) and can be requested and paid for online.
In this context, there is a need to automate the activities of operational units with powers in the field of accounting and control to optimize and automate the processes of considering citizens’ requests, making decisions and, based on the circumstances, granting permission in digital form.
It should be noted that when interacting with departments of the Ministry of Internal Affairs, citizens largely resort to online payments. Thus, in 2020, 18% of the volume of transactions carried out through the government’s electronic payment service (MPay) represented payments for services provided by departments of the Ministry of Internal Affairs, including fines for offenses, fees for legal and permitting acts, or fees for the reception of foreign citizens. Accordingly, there is a need to expand the scope of services provided to citizens with the ability to pay relevant expenses online.
When exercising official powers, internal affairs officers resort to both internal and external information resources (for example, information systems managed by the Customs Service, Public Services Agency, State Tax Service). There are at least 16 registers managed by external owners, to which employees of the Ministry of Internal Affairs have access.
At the same time, automated information systems (hereinafter referred to as AIS), managed directly by departments of the Ministry of Internal Affairs (Register of Forensic and Criminological Information (RKKI); Register of Offenses, Cases of Offenses and Persons Who Committed Offenses; Register of Road Traffic Accidents (RDTA); State Weapons Register; Automated Traffic Surveillance System “Traffic Control” and Automated Information System “Fingerprint Register”) are available to other national authorities operating in the field of public order and security.
The use of databases and electronic registers obliges departments of the Ministry of Internal Affairs to ensure information security and protection of personal data. These information arrays are often the target of cyber attacks both from outside and within the state.
In this regard, there has been a need to increase the level of physical and technical protection of information resources to guarantee the availability, integrity and confidentiality of stored data.
In the field of cyber security, by Law No. 6/2009, the Republic of Moldova ratified the Council of Europe Convention on Information Crime. Law No. 20/2009 on the prevention and combating of information crimes was also adopted and amendments were made to the Criminal Code of the Republic of Moldova No. 985/2002 in accordance with the provisions of the ratified Convention. At the same time, numerous substantive and procedural provisions have not been fully implemented, including the development of government and institutional centers for responding to cybersecurity incidents, including within the Ministry of Internal Affairs, which would function at the institutional level 24/7. This activity is inextricably linked with the implementation of the principles of cyber security of a technical and organizational nature for managed systems and information resources.
Law No. 71/2007 on registers regulates the legal relations and procedure for the creation, registration, maintenance, reorganization and liquidation of registers. In addition, the law establishes the conditions for maintaining registers, requirements for them, as well as the powers of register control bodies. The development and maintenance of registers in accordance with statutory provisions will provide a favorable legal regime for the use of data from these registers, in particular in electronic format, which is a core component of digitization activities in the field of home affairs for the benefit of the community.
The information security management system is not implemented and is not centrally managed; control of the situation is in the nature of an incident response and is carried out only if problems arise.
Based on the importance of cyber security and the protection of personal data with which employees of administrative bodies and institutions subordinate to the Ministry of Internal Affairs work, information security is one of the key points in the development of information systems and information resources. At the same time, there is a need to develop a regulatory framework for newly created information systems and, based on circumstances, to adjust the existing regulatory framework for information resources that are subject to development.
This Program indicates key areas for ensuring the security of personal data and cyber security based on positive experience in the field of cyber security management.
The goal pursued as a result of the implementation of the Program is to unite at the institutional and national levels policies and procedures to ensure the protection of information resources, as well as to expand the application of policies and regulations in the field of information security management by all institutions of the Ministry of Internal Affairs.
XI. ACTION PLAN
General goal 5. Automation of information, workflow and processes for the provision of digital services in order to increase the trust and safety of citizens
5.2. Creating high-quality working conditions to stimulate growth in the efficiency of employees in the field of IT and technology until 2025
5.2.9. Operationalization of the automated system for monitoring the movement of means of transport and people in/from the Security Zone.
Monitoring indicators: Operationalized system.
5.2.10. Creation and operationalization of the “Policeman’s Agenda” information system.
Monitoring indicators: System created and operationalized.
5.3. Assessment, reengineering (if necessary) and digitization of work information processes and services in the field of internal affairs provided to citizens
5.3.1. Creation of a new information system in the field of migration and asylum in the context of business analysis, digitization and provision of electronic services, ensuring compatibility and interoperability with other information systems and government services.
Monitoring indicators: Developed and operationalized operational system; implemented interoperability of AIS with government services (MPass, MConnect, MPay, MNotify) and external systems; guaranteed hosting in MCloud.
5.3.2. Creation of an AIS “State Register of Genetic Data” to manage biological material taken from persons subject to genetic registration.
Monitoring indicators: Developed Government Resolution; developed technical specifications; acquired and implemented information system; purchased laboratory equipment; implemented interoperability with external AIS; guaranteed hosting in MCloud.
5.3.3. Development of AIS 112 in order to provide additional data on an emergency case through access to databases and comparison of data from the specified system on the repeated nature of the incident, access for dispatchers to a single AIS interface of the Ministry of Internal Affairs, a mobile application reporting the tasks of response resources.
Monitoring indicators: Developed information system; implemented interoperability with external AIS; guaranteed hosting in MCloud; implemented mobile order of interaction with response resources.
5.3.4. Introduction of an Automated Border Control System (e-Gate) to reduce the time of crossing the state border.
Monitoring indicators: Acquired and implemented information system; implemented interoperability with external AIS; guaranteed hosting in MCloud.
5.3.5. Development of an automated information system for issuing information on crossing the state border by persons and vehicles.
Monitoring indicators: Acquired and implemented information system; implemented interoperability with external AIS; guaranteed hosting in MCloud.
5.3.6. Creation of a Pre-Registration System for State Border Crossings.
Monitoring indicators: Approved Government Resolution; acquired and implemented information system; implemented interoperability with external AIS; guaranteed hosting in MCloud.
5.3.7. Development of the Information System “Operational Cooperation Center” (IS OCC) GIPP for planning activities for state border control.
Monitoring indicators: Developed information system; guaranteed interoperability with external AIS; guaranteed hosting in MCloud.
5.3.8. Creation of an information system for biometric identification of passengers at border crossing points (FRS, digital fingerprints).
Monitoring indicators: Developed and implemented information system; implemented interoperability with external AIS; guaranteed hosting in MCloud.
5.3.9. Development of an information system for the implementation of an electronic ticket at 10 state border crossing points (with “international” status).
Monitoring indicators: Information system developed and implemented at 10 border crossing points; implemented interoperability with external AIS; guaranteed hosting in MCloud.
5.3.10. Expansion of functions for the AIS State Register of Weapons (SRW).
Monitoring indicators: Developed and operationalized information system; implemented interoperability with external AIS; a developed procedure for unified accounting and monitoring of the circulation of weapons and ammunition from equipment within the institutions of the Ministry of Internal Affairs.
5.3.11. Development of an automated information system in order to support the operational activities of the SVZBK for assessing the risks of corruption, recording disciplinary deviations and managing cases for their consideration, recording persons with access to state secrets.
Monitoring indicators: Implemented information system.
5.3.12. Creation of an AIS for an electronic offense case.
Monitoring indicators: Approved Government Resolution; implemented information system; implemented interoperability with external AIS; guaranteed hosting in MCloud.
5.3.13. Creation of an AIS for electronic criminal cases.
Monitoring indicators: Approved Government Resolution; implemented information system; implemented interoperability with external AIS; guaranteed hosting in MCloud.
5.3.14. Development and operationalization of AIS “Notifications”.
Monitoring indicators: Approved Government Resolution; developed and operationalized information system; implemented interoperability with external AIS; guaranteed hosting in MCloud.
5.3.15. Development of the AIS “State Register of Road Accidents” in order to improve data systems on road accidents, including through the introduction of new data packages, in accordance with the requirements of CADaS.
Monitoring indicators: Developed and operationalized information system; implemented interoperability with external AIS; guaranteed hosting in MCloud; number of reports generated by the system.
5.3.16. Expansion of the AIS “Register of Offenses”, which will include a set of systematized information about offenses.
Monitoring indicators: Developed and operationalized information system; implemented interoperability of internal and external AIS; guaranteed hosting in MCloud.
5.3.17. Development and reengineering of an information solution for the RICC, designed for storing, processing and using criminal information, as well as for a unified record of crimes.
Monitoring indicators: Implemented information system; implemented interoperability of external AIS; implemented interoperability of external and internal AIS; guaranteed hosting in MCloud.
5.3.18. Development of AIS AFIS (purchase and implementation in 40 multifunctional centers of the ASU of equipment and licenses for obtaining papillary and palm prints).
Monitoring indicators: Acquisition of equipment and licenses for 40 centers for documenting car drivers.
5.3.19. Development of the Automated Information System “State and Mobilization Material Reserves”.
Monitoring indicators: Developed and operationalized information system.
5.3.20. Development of AIS management of intervention missions of institutions subordinate to the Ministry of Internal Affairs (resource planning, effective coordination of forces and recording of results in accounting by coordinating with the operational situation at a certain moment and the missions carried out), with the aim of maintaining and restoring public order, protecting peace and material citizens’ values.
Monitoring indicators: Approved Government Resolution; implemented and operationalized information system; implemented interoperability of external and internal AIS; guaranteed hosting in MCloud; number of implemented reports.
5.3.21. Development of an information system for the Medical Service in order to ensure real-time monitoring of the provision of medical services to employees and pensioners of the Ministry of Internal Affairs, improve the quality and increase the level of transparency in the process of providing medical services and the use of financial resources intended for them.
Monitoring indicators: Implemented and operationalized information system; implemented interoperability of external and internal AIS; guaranteed hosting in MCloud.
General Goal 6. Strengthening ITC service management systems and information security
6.1. Increasing own institutional capabilities in the field of information technology and communications until 2025
6.1.1. Institutionalize IT through enhancing IT and communications service capabilities to manage, maintain and develop information resources and IT and communications infrastructure.
Monitoring indicators: Formed team of in-house administrators, developers, business analysts / owners of managed information resources; the number of projects in which the Project Management team is involved in the ITC segment; reduction in the amount and number of outsourced ITC services by 40%.
6.1.2. Removing the amount of historical data required for non-digital use by digitizing it and implementing data quality control tools.
Monitoring Indicators: Developed a quarterly data quality audit report for 50% of managed information systems used for core operational processes and submitted proposals for correction; 100% of historical data archived on a digital medium and digitized until the end of 2024.
6.2. Creation of legal mechanisms for the introduction of state and departmental information resources in the field of internal affairs until 2025.
6.2.1. Development of a regulatory framework for a critical communications system in the TETRA standard.
Monitoring indicators: Approved Government Resolution.
6.2.2. Development of a concept and regulations for an institutional video surveillance system (portable body cameras, video surveillance system in official vehicles and at the location of bodies and institutions subordinate to the Ministry of Internal Affairs).
Monitoring indicators: Approved Government Resolution.
6.2.3. Development of regulations on services for issuing information on crossing the state border by persons and vehicles.
Monitoring indicators: Approved Government Resolution.
6.2.4. Development of a concept and regulation for an application for information support for employees of the internal affairs system (e-data).
Monitoring indicators: Approved Government Resolution.
6.2.5. Development of a concept and regulations for the AIS for recording aggressors.
Monitoring indicators: Approved Government Resolution.
6.2.6. Development of a concept and regulations for the AIS “Employee of the Ministry of Internal Affairs”.
Monitoring indicators: Approved Government Resolution.
6.2.7. Development of a concept and regulations for an automated system for collecting and analyzing data in the police field.
Monitoring indicators: Approved Government Resolution.
6.2.8. Development of a regulatory framework for the implementation of a video surveillance platform in public places (Safe City).
Monitoring indicators: Approved Government Resolution.
